Shipping policy
Valttier proudly offers international shipping for customers across selected regions, including Germany, the United Kingdom, and Italy.
Order Processing
Orders are typically processed within 1 to 5 business days after payment confirmation.
During periods of high demand, processing times may be slightly extended.
Estimated Delivery Times
Estimated shipping times will vary depending on destination country, local carrier operations, customs procedures, and seasonal demand.
The estimated delivery timeframe will be displayed during checkout before the purchase is completed.
Shipping Costs
Shipping costs are calculated during checkout based on destination, shipping method, and order value.
Tracking Information
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Delivery Delays
Valttier is not responsible for shipping delays caused by:
- Customs inspections
- Carrier delays
- Weather conditions
- Incorrect shipping information provided by the customer
- Force majeure events or other circumstances beyond our control
Lost or Stolen Packages
Valttier is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
If you experience delivery issues, we recommend contacting the carrier directly and reaching out to our support team for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Valttier is not responsible for failed deliveries caused by incorrect or incomplete address information.
Contact Information
For shipping-related questions, please contact: