Refund policy
At Valttier, we are committed to delivering premium leather products and ensuring customer satisfaction across all orders.
Please note that the applicable return window and eligibility period for your order will be clearly displayed during checkout before completing your purchase.
Eligibility for Returns
To be eligible for a return, all items must:
- Be returned in the same condition as received
- Remain unused and undamaged
- Include original packaging
- Include all original tags and labels attached
Returns that do not meet these conditions may be refused.
Damaged or Defective Products
If your item arrives damaged or presents a manufacturing defect, Valttier will cover the return shipping costs.
Please contact our support team at contact@valttier.com within the return eligibility period provided at checkout, including your order number and clear photos of the issue.
Returns Due to Change of Mind
If you wish to return an item due to personal preference or change of mind, return shipping costs will be the responsibility of the customer.
The item must comply with all return eligibility conditions described above.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be processed to the original payment method within 5 to 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Exchanges
We also offer exchanges for eligible items.
If you would like to request an exchange, please contact our support team before sending your item back.
Non-Returnable Items
Items showing signs of use, damage caused by the customer, missing tags, or missing original packaging may not qualify for a refund or exchange.
Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact us at: